BigCommerce App Guide

The AI Co-Founder adds an AI assistant to your BigCommerce store. It answers shoppers from your own store content, day and night, and emails you every lead with the full conversation. This guide covers installing it and getting the most from it.

Installing the app

1. In your BigCommerce control panel, open Apps, then App Marketplace, and search for The AI Co-Founder.

2. Click Install and approve the permissions. The app asks only for what it needs: your store content (to add the chat bubble), your store information (name and contact email) and read only access to your products (so it can answer product questions).

3. That is it. The app reads your store and builds your assistant in about a minute, then adds the chat bubble to your storefront pages automatically. There is no code to add and no theme to edit.

If your storefront is not public yet (it shows Coming Soon), the assistant is built from your products and store details. Once your store is live, open the app and click Re-read my store so it also learns your pages and policies.

Using your dashboard

Open the app from Apps in your control panel at any time. Your dashboard shows whether the assistant is on, how many leads it has captured, your recent leads, and how many AI conversations you have used this month.

Test your assistant opens a page where you can chat with it yourself. Re-read my store refreshes what it knows after you add products or change your pages, prices or policies.

How leads work

When a shopper wants a quote, help with an order or a reply from a person, the assistant asks for their name and email and sends you an email with the full conversation, so you know exactly what they asked before you reply. When the assistant does not know an answer, it says so honestly and offers to have you follow up, instead of making things up.

Plans

Free includes 50 AI conversations a month. Starter is $15 a month for 1,500 conversations without our branding. Pro is $39 a month for 5,000 conversations and priority support. To upgrade, use the buttons in your dashboard and check out with the same email as your store account; your assistant is upgraded in place. You can change or cancel any time, and if you cancel you move back to the Free plan instead of losing your assistant. When you reach your monthly limit, the assistant keeps collecting shopper emails for you until the next month.

Uninstalling

Uninstall from Apps, then My Apps in your control panel. The chat bubble is removed from your storefront automatically, your assistant is switched off, and your data is deleted on the schedule in our Data Processing Agreement.

Getting help

Email mohsin@aicofounderhq.com and a person replies within a day. See also our Privacy Policy, Terms of Service and Security page.