Your Shopify Inbox needs someone to answer it.
Shopify Inbox is a great free way to chat with shoppers, as long as someone is there to reply. Our AI assistant answers from your own store straight away, nights and weekends included, and hands you anyone who needs a person, with the whole conversation.
The honest comparison.
Shopify Inbox and our assistant do different jobs. Here is how they compare.
| The AI Co-Founder | Shopify Inbox | |
|---|---|---|
| Who answers | AI, instantly, from your store's own content | You or your team, when someone is free |
| Nights and weekends | Answers right away | Shoppers wait for a reply |
| Typical questions | Sizing, shipping, returns, stock and product questions answered automatically | You type each answer |
| Leads and follow ups | Emailed to you with the full conversation | Kept in your Inbox |
| Price | Free plan, then $15 or $39 a month billed through Shopify | Free |
Many stores keep Shopify Inbox for conversations they want to handle personally and add our assistant for everything that arrives when they are busy or asleep.
Choose us if
you get the same questions over and over, shoppers browse at night, or replies sometimes take hours.
Choose Shopify Inbox if
you can always reply within minutes and you want a person to handle every conversation.
Common questions.
Can I use it together with Shopify Inbox?
Yes. Our assistant answers the common questions instantly, and anyone who needs a person is handed to you by email with the full conversation.
How does it learn my store?
When you install it from the Shopify App Store, it reads your store: products, prices, shipping and return policies. It answers only from that content.
How is it billed?
Through your Shopify bill. There is a free plan with 50 AI conversations a month, then Starter at $15 and Pro at $39 a month.
Can it check order status?
On Pro, it can look up an order when the shopper gives both the order number and the email they ordered with. It never shares order details without both.